FREQUENTLY ASKED QUESTIONS

To help you have the best possible shopping experience, We have compiled some frequently asked questions that may arise during your
Visit our store. If you don't find the answer you're looking for, don't hesitate to
contact us.

What fabric are Tie-Lux ties made with?

All of our ties are made exclusively from 100% silk twill and jacquard , fabrics known for their exceptional softness, shine, and durability. This fabric also provides excellent grip when tying the tie, making it easier to handle and maintain throughout the day. Each tie is carefully crafted to the highest quality standards to ensure maximum satisfaction and comfort for our customers.

What is the length and width of the ties?

We have two sizes, 8cm wide blade with 148cm length and 9cm wide blade with 150cm length.

What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other online payment services. You can select your preferred payment method during checkout.

How long will it take to get my order?

Delivery time depends on your location and the shipping method selected. Orders to the peninsula typically take between 1 and 3 business days to arrive, while international orders may take slightly longer. Once you place your order, you'll receive a shipping confirmation with a tracking number so you can track your package at all times.

What happens if I am not at the shipping address?

If the customer is not at the shipping address at the time of delivery, the shipping company will leave a note to arrange a second delivery or make the shipment available to the customer at one of our collection points. You can find more information in our shipping policy.

Do you offer customization or creation of custom ties?

It's important to follow some precautions to maintain the quality and appearance of your ties. We recommend spot cleaning with a soft, damp cloth, avoiding the use of harsh chemicals that can damage silk. It's also advisable to store ties hanging in a cool, dry place, preferably in a tie rack, to avoid unnecessary creasing.

How can I care for and keep my silk ties in good condition?

We do not currently offer customization or custom tie creation services in our online store. However, we are constantly expanding our range of products and services, so please stay tuned for future updates on our website.

We hope these frequently asked questions have helped you get answers to some of your questions. If you need more information or assistance, please don't hesitate to contact us. We're here to help!